Data protection

Content

1       General Information
1.1 Objective and Responsibility
1.2 Legal Bases
1.3 Data Subject Rights
1.4 Data Erasure and Duration of Storage
1.5 Security of Processing
1.6 Transfer of Data to Third Parties, Subcontractors and Third Party Providers

2       Concrete Data Processing
2.1 Collection of Information on the Use of the Online Service
2.2 Contact Form and Contacting via E-Mail
2.3 Links to other websites
2.4 Consent with Borlabs Cookie
2.5 Matterport
2.6 OpenStreetMap
2.7 Netpix

3      Processing for the purpose of carrying out our business processes
3.1 Booking
3.2 Newsletter
3.3 Competition
3.4 Video surveillance
3.5 Registration Form
3.6 Hotel stay
3.7 Vouchers
3.8 Requests

3.9 Table booking
3.10 Appointment Booking SPA
3.11 Wyndham Rewards
3.12 Person application

4       Cookie Policy
4.1 General Information
4.2 Objection Options

5       Changes to the Data Privacy Policy

1 General Information

1.1 Objective and Responsibility

  1. This Data Privacy Statement is to inform you about the nature, scope and purpose of the processing of personal data related to our online service and the related websites, features and contents (hereinafter collectively referred to as "online service" or "website"). Details on these processing activities can be found in section 2.
  2. Details of data processing for the purpose of carrying out our business processes are described in section 3.
  3. The online service is provided by Conparc Hotel & Conference Centre Bad Nauheim GmbH (Elvis-Presley-Platz 1, 61231 Bad Nauheim) – hereinafter referred to as "provider", "we" or "us" - who is also legally responsible under the data protection law.
  4. Our online offer is provided by IONOS SE (Elgendorfer Str. 57, 56410 Montabaur). The server location is Germany.
  5. You can reach out to our Data Protection Officer under the E-Mail info@dolcebadnauheim.com
  6. The term "user" encompasses all customers, interested people, employees and visitors of our online service.

1.2 Legal Bases

We collect and process personal data based on the following legal grounds:

Consent in accordance with Article 6 paragraph 1 (a) General Data Protection Regulation (GDPR). Consent meaning any freely given, specific, informed and unambiguous indication of agreement, which could be in the form of a statement or any other unambiguous confirmatory act, given by the data’s subject consenting to the processing of personal data relating to him or her.
Necessity for the performance of a contract or in order to take steps prior to entering into a contract according to Article 6 paragraph 1 (b) GDPR, meaning the data is required in order for us to fulfil our contractual obligations towards you or to prepare the conclusion of a contract with you.
Processing to fulfil a legal obligation in accordance with Article 6 paragraph 1 (c) GDPR, meaning that e.g. the processing of data is required by law or other provisions.
Processing in order to protect legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR, meaning that the processing is necessary to protect legitimate interests pursued by us or by a third party, unless such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data.

1.3 Data Subject Rights

You have the following rights with regards to the processing of your data through us:
The right to lodge a complaint with a supervisory authority in accordance with Article 13 paragraph 2 (d) GDPR and Article 14 paragraph 2 (e) GDPR.
Right of access in accordance with Article 15 GDPR
Right to rectification in accordance with Article 16 GDPR
Right to erasure („right to be forgotten“) in accordance with Article 17 GDPR
Right to restriction of processing in accordance with Article 18 GDPR
Right to data portability in accordance with Article 20 GDPR
Right to objection in accordance with Article 21 GDPR
Notice: Users may object to the processing of their personal data in accordance with legal allowances at any time with effect for the future. The objection may in particular be made against processing for the purposes of direct marketing.
Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR.

1.4 Data Erasure and Duration of Storage

The personal data of the data subject will be erased or blocked as soon as the purpose of the storage is inapplicable. Storage of data beyond that may occur if such storage is required by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. Blocking or erasure of data also takes place when a retention period mandated by the standards mentioned expires, unless the continued storage of data is required for the conclusion of a contract or the fulfilment of contractual obligations.

1.5 Security of Processing

We have implemented appropriate and state-of-the-art technical and organisational security measures (TOMs). Thus, the data that is processed by us is protected against accidental or intentional manipulation, loss, destruction and unauthorized access.
These security measures include in particular the encrypted transfer of data between your browser and our server.

1.6 Transfer of Data to Third Parties, Subcontractors and Third Party Providers

A transfer of personal data to third parties only occurs within the framework of legal requirements. We only disclose personal data of users to third parties, if this is required e.g. for billing purposes or other purposes, if the disclosure is necessary to ensure the fulfilment of contractual obligations towards the users.
If we engage subcontractors for our online service, we have made appropriate contractual arrangements as well as adequate technical and organizational measures with these companies.
If we use content, tools or other means from other companies (hereinafter collectively referred to as "third party providers") whose registered offices are located in a third country, it is assumed that a transfer of data to the home countries of these third party providers occurs. The transfer of personal data to third countries takes place exclusively only, if an adequate level of data protection, the user’s consent or another legal permission is present.

2 Concrete Data Processing

2.1 Collection of Information on the Use of the Online Service

When using our online-service, information may be transferred automatically from the browser of the user to us; this information includes the name of the accessed website, file, date and time of the access, amount of data transferred, notification about successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
The processing of this information takes place based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR (e.g. to optimize the online service) as well as to ensure the security of processing in accordance with Article 5 paragraph 1 (f) GDPR (e.g. for the defence and clarification purposes of cyberattacks)
This information will be automatically deleted 4 weeks after the termination of the connection, unless any other retention periods require otherwise.
The collection of the data and the storage of the data in log files is essential for the provision of the online service. Therefore users are not entitled to the options of erasure, objection or correction.

2.2 Contact Form and Contacting via E-Mail

When contacting us (via online form or e-mail), the data provided by the user will be processed exclusively for processing the inquiry and its handling.
Any other use of the data will only take place based on the given consent from the user.

2.3 Links to other websites

While using some of our services (e.g. "Subscribe to newsletter", “Job exchange” and “Book now”) you will be automatically redirected to other websites
Please note that this data protection declaration is not valid there. The privacy policy of the linked website may differ significantly from this one.

2.4 Consent with Borlabs Cookie

  1. Our website uses the Borlabs Cookie consent technology to obtain your consent to the storage of certain cookies in your browser or to the use of certain technologies and to document this in accordance with data protection law. The provider of this technology is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg (hereinafter Borlabs).
  2. When you enter our website, a Borlabs cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data will not be shared with the Borlabs cookie provider.
  3. The collected data will be stored until you request us to delete it or until you delete the Borlabs cookie yourself or until the purpose for storing the data no longer applies. Mandatory legal retention periods remain unaffected. Details on the data processing of Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.
  4. The use of Borlabs Cookie Consent Technology takes place in order to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.

2.5 Matterport

  1. Our website contains virtual tours of our rooms, which are integrated via the portal my.matterport.com. The operator of this portal is Matterport, Inc, 352 E. Java Dr. Sunnyvale, CA 94089, USA.
  2. The legal basis for data processing is your consent in accordance with Art. 6 Para. 1 lit. a GDPR.
  3. When you visit one of our pages that contains such a virtual tour, a connection to the servers of Matterport is established. In the process, the Matterport server is informed which of our pages you have visited. In addition, Matterport obtains your IP address. This also applies if you are not logged in to Matterport or do not have an account with Matterport. The information collected by Matterport is transmitted to the Matterport server in the USA. If you are logged into your Matterport account, you enable Matterport to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your Matterport account. The use of Matterport is in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
  4. For more information on how Matterport implements the GDPR and handles user data, please see Matterport's privacy policy at the following link: https://matterport.com/legal/privacy-policy/.

2.6 OpenStreetMap

  1. This website uses the open source map service "OpenStreetMap" (also referred to as "OSM") to display geodata. The provider of OSM is the OpenStreetMap Foundation (132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom.); hereinafter referred to as "OSMF". OSM is used to provide an interactive map on our website that shows you how to find and reach us.
  2. If you visit a website on which OSM is embedded, among other things, your IP address and other information about your behavior on this website will be forwarded to OSMF. OSMF may store cookies in your browser for this purpose. Furthermore, your location may be recorded if you have allowed this in your device settings - e.g. on your cell phone. We have no influence on this data transmission.
  3. The legal basis for the processing of your data in relation to the "OSM" service is Art. 6 para. 1 lit. a. GDPR; i.e. your consent.
  4. For more information on data protection at OSMF, please visit: https://wiki.osmfoundation.org/wiki/Privacy_Policy

2.7 Nexpic

  1. On our website we offer the possibility of a virtual tour to get to know our hotel without contact. The provider is nexpics (mediaglobe GmbH, Essener Str. 8, 10555 Berlin-Mitte).
  2. For details on data protection at nexpics, please refer to the provider's privacy policy at https://www.nexpics.com/datenschutz.html.
  3. By using the service, the "3dvista" service is reloaded. The provider is the company 3DVISTA ESPAÑA SL (Avenida Fernando de los ríos 58, Granada, Spain)

3 Processing for the purpose of carrying out our business processes

3.1 Booking

When you use the "Book Now" function, you will automatically be redirected to the booking portal of the Wyndham Hotel Group (22 Sylvan Way, Parsippany, New Jersey 07054, USA).

Please note that this privacy policy is not valid there. The privacy policy of the Wyndham Hotel Group applies, which can be accessed at https://www.wyndhamhotels.com/de-de/about-us/privacy-notice.

When you make a booking at our hotel, your personal data will be transmitted to us by the Wyndham Hotel Group. Please assert your rights in relation to the booking portal directly with the Wyndham Hotel Group.

3.2 Newsletter

Our email newsletters are sent using "MailChimp", a newsletter delivery platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.

The email addresses of our newsletter recipients, as well as their other data described in this notice, are stored on the servers of MailChimp in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf.

Furthermore, MailChimp may, according to its own information, use this data to optimize or improve its own services, e.g. for the technical optimization of the dispatch and the presentation of the newsletter or for economic purposes to determine from which countries the recipients come. However, MailChimp does not use the data of our newsletter recipients to write to them itself or to pass them on to third parties. The privacy policy of MailChimp can be found here:https://mailchimp.com/legal/privacy

Statistical survey and analyses
The newsletters contain a so-called "web-beacon", i.e. a pixel-sized file that is retrieved from the MailChimp server when the newsletter is opened. Within the scope of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of the retrieval are initially collected. This information is used for the technical improvement of the services based on the technical data or the target groups and your reading behavior based on the retrieval locations (which can be determined with the help of the IP address) or the access times. 5.

Statistical surveys also include the determination of whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our intention nor that of MailChimp to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

3.3 Sweeptakes

  1. Scope and purpose of data processing
    When you participate in a competition, we initially process the following data from you:
    - Name, first name
    - e-mail address
    We process the personal data of the participants to carry out the competition, among other things to determine whether you are eligible to participate and to determine and notify the winners by e-mail. If you do not provide us with the above-mentioned data, it will not be possible for you to participate in the competition or to contact us regarding notification of a win.

    In the event of a win, we will also request the following data from you:
    - Full name
    - Your address

    Your name and address data, which we will request from you by e-mail in the event of a prize notification, will be used exclusively for sending the prize. If you do not provide us with the above data, it will not be possible to send the prize.

  2. Legal basis of the processing
    The data processing serves exclusively the purpose of carrying out the prize draw. The legal basis for the processing of personal data to fulfill this obligation is therefore Art. 6 para. 1 lit. b) GDPR.
  3. Recipients of the personal data
    As a matter of principle, your data will not be disclosed to third parties, unless the disclosure is necessary for the implementation of the competition or the dispatch of the prize and there is a data protection law transmission authorization.

    In addition, Dolce Bad Nauheim uses other service providers for the processing of personal data, including for sending e-mails, storing your data in a secure data center and maintaining and analyzing databases.

    All processors have been carefully selected, are strictly bound by instructions and are only given access to your data to the extent and for the period required to provide the services or to the extent that you have consented to the data processing and use.

  4. Storage period
    After the end of the competition, your data processed as part of the competition will generally be deleted within 14 days.

3.4 Video surveillance

Below you will find our data protection notice within the meaning of Article 13 GDPR regarding the processing of personal data in the context of our video surveillance.

The processing of video recordings is based on Article 6 paragraph (1) lit. f GDPR ; the so-called legitimate interest.

Our legitimate interests are:

- Safeguarding of the house right
- Protection against theft, protection of property
- Clarification of burglary as well as theft
- Protection of guests and employees

The video recordings are processed exclusively for the purposes described above.

Any further use or disclosure of the video recordings will only take place if this is necessary in the context of a possible criminal prosecution. In this case, the recipients are the competent law enforcement authorities.

We use external service providers for the maintenance of the video surveillance system, whereby access to the video surveillance system or stored video recordings cannot be excluded.

The deletion of the video recordings takes place 10 days after recording, provided that no special incidents have occurred that justify or require further storage.

3.5 Registration form

We have the legal obligation according to the Federal Registration Act (BMG) to collect the following data from you (§ 29 BMG, § 30 BMG):

- Date of arrival and expected departure
- surname
- first names
- Date of birth
- Nationality
- address
- Serial numbers of passport or passport replacement document (only for foreign guests)
- In case of accompanying relatives (e.g. spouses, children) it is not necessary to fill in a separate registration form. It is sufficient to indicate the number of accompanying persons and their nationality.
- In the case of travel companies of more than ten persons, only the tour guide is required to fill out the registration form and otherwise indicate the number of co-travelers and their nationality.
- Foreign guests who are required to fill in a registration form must identify themselves at the time of registration with a passport or passport substitute. The hotelier is obliged to check the information provided in the registration form. If there are any discrepancies or if no passport is available, this must be noted on the registration form.

According to the BMG, the completed registration forms must be kept for one year - calculated from the day of arrival - and then destroyed within 3 months.

3.6 Hotel stay

When you stay with us, we strive to make your stay as pleasant as possible. This requires the processing of your personal data for the provision of specific services during your hotel stay.

These services include

a.) housekeeping and maintenance;

b.) the return of lost or forgotten items to you; and

c.) the management of your preferences and those of your companions, such as dietary requirements and pillow preferences,

in order to provide you with a better service during your stay with us.

For these purposes, we process the following data in particular: First and last name, postal address, consumption habits, arrival and departure dates, dietary requirements, email address, first and last name of adult roommates, other personal preferences, payment information (for the return of lost or forgotten items), telephone number.

This data is usually collected directly from you during your stay at the hotel or reaches us through your travel agency or, for example, through the booking system used by you. 4.

The legal basis for the processing of this data is the balance of interests pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest is to organize our hotel maintenance activities, to personalize the services offered and to be able to identify the owner of a lost or forgotten item.

Possible recipients of the data are hotel staff (including housekeeping, maintenance, reception and other hotel staff), IT service providers and delivery or courier service providers (for the return of lost or forgotten items).

You can object to the use of the data at any time with effect for the future. An objection may lead to a noticeable restriction of our services.

3.7 Vouchers

In our voucher store you have the opportunity to purchase gift vouchers for various occasions. If a user takes advantage of this option, the data entered in the input mask will be transmitted to us and processed by us. The processing includes the following data: Salutation/company, first name, last name, date of birth, e-mail address, address, telephone/fax, voucher value, wishes, payment data.

The voucher store is based on the voucher system of Idea Creation GmbH (Walchestrasse 15, 8006 Zurich; https://www.e-guma.ch/). We have concluded a data protection agreement with Idea Creation GmbH.

A transmission of personal data to third parties takes place if this is necessary in the context of the contract, such as to the credit institution entrusted with the payment processing. A further transmission of data will only take place if you have expressly consented to the transmission.

The legal basis for the processing of the data is the conclusion of a purchase contract with the user in accordance with Article 6 paragraph 1 lit. b GDPR.

The processing of the personal data provided by the user is solely for the processing of the voucher purchase and for the processing of payment transactions.

3.8 Inquiries

  1. Our website provides forms for special inquiries to the hotel; these include, for example, inquiries about corporate events, weddings and arrangements as well as our theater.
  2. The forms contain mandatory and optional fields. The information you provide will be used exclusively for processing the request.
  3. The legal basis is your consent in accordance with Art. 6 Para. 1 lit. a GDPR in conjunction with Art. 6 Para. 1 lit. b GDPR (necessity for the initiation and execution of the contract).

3.9 Table booking

  1. If you book a table for our restaurant via our website, you will automatically be redirected to the OpenTable booking portal. If you do not wish this, you can cancel the forwarding.
  2. Please note that this privacy policy is not valid when using the service of OpenTable. The privacy policy of the linked website (https://www.opentable.de/legal/privacy-policy) may differ significantly from our privacy policy.
  3. The contact details of the provider are: OpenTable GmbH, Schumannstr. 27, 60325 Frankfurt, Germany. (Tel.: +49 800 36 38 466 / Fax: +49 (0) 69 2 55 77 66 5 / E-Mail: gastservice@opentable.de).
  4. Legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR in conjunction with Art. 6 para. 1 lit. b GDPR (necessity for the initiation and execution of the contract).

3.10 Appointment booking SPA

  1. If you book an appointment for SPA services via our website, you will be automatically redirected to an external booking portal. The portal is provided by Shore GmbH (Ridlerstraße 31, 80339 Munich, Germany).
  2. Please note that this privacy policy is not valid there. The privacy policy of the portal may differ significantly from our privacy policy.
  3. We have concluded a data protection declaration with the provider of the portal.
  4. Legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR in conjunction with Art. 6 para. 1 lit. b GDPR (necessity for the initiation and execution of the contract).

3.11 Wyndham Rewards

  1. If you use our website to obtain information about the loyalty program of the worldwide hotel group Wyndham Hotels & Resorts, you will be automatically redirected to a linked website of Wyndham Hotel Group, LLC.
  2. Please note that this privacy policy does not apply there. The privacy policy of the linked website may differ significantly from our privacy policy.

3.12 Personnel application

For reasons of better readability, the simultaneous use of masculine and feminine and various forms of language is dispensed with - within the framework of the following explanations. All personal designations apply to all genders: m/f/d.

3.12.1 Direct applications
  1. We offer you the opportunity to apply to us (e.g. via our website, by e-mail or by post). In the following, we inform you about the scope, purpose and use of your personal data collected as part of the application process. We assure you that the collection, processing and use of your data will be carried out in accordance with applicable data protection law and all other statutory provisions and that your data will be treated in strict confidence.
  2. Scope and purpose of data collection

When you send us an application, we process your associated personal data (e.g. contact and communication data, application documents, notes taken during interviews, etc.) to the extent necessary to decide whether to establish an employment relationship. The legal basis for this is § 26 BDSG (initiation of an employment relationship), Art. 6 para. 1 lit. b GDPR (general contract initiation) and - if you have given your consent - Art. 6 para. 1 lit. a GDPR. The consent can be revoked at any time. Your personal data will only be passed on within our company to persons involved in processing your application.

  1. If the application is successful, the data submitted by you will be stored in our data processing systems on the basis of Section 26 BDSG and Art. 6 (1) lit. b GDPR for the purpose of implementing the employment relationship.
  2. Storage period of the data

If we are unable to make you a job offer, if you reject a job offer or if you withdraw your application, we reserve the right to store the data you have submitted with us on the basis of our legitimate interests (Art. 6 (1) (f) GDPR) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and the physical application documents destroyed. This storage serves in particular as evidence in the event of a legal dispute. If it is apparent that the data will be required after the 6-month period has expired (e.g. due to an impending or pending legal dispute), the data will not be deleted until the purpose for continued storage no longer applies.

Longer storage may also take place if you have given your consent (Art. 6 para. 1 lit. a GDPR) or if legal storage obligations prevent deletion.

3.12.2 Entry in the applicant pool
  1. If we do not make you a job offer, it may be possible to include you in our applicant pool. If you are accepted, all documents and information from your application will be transferred to the applicant pool so that we can contact you in the event of suitable vacancies.
  2. The inclusion in the applicant pool is based exclusively on your express consent (Art. 6 para. 1 lit. a GDPR). The provision of consent is voluntary and is not related to the current application process. The data subject may revoke his/her consent at any time. In this case, the data from the applicant pool will be irrevocably deleted, provided that there are no legal reasons for retention.
  3. The data from the applicant pool will be irrevocably deleted no later than two years after consent has been given.
3.12.3 Vacancies
  1. If you inform yourself about our job offers via our website, you will automatically be forwarded to the applicant portal HotelCareer. If you do not wish to be redirected, you can cancel the redirection.
  2. Please note that this privacy policy is not valid when using the HotelCareer service. The privacy policy of the linked website (https://www.hotelcareer.de/datenschutzerkl%C3%A4rung) may differ significantly from our privacy policy.
  3. The contact details of the provider are: StepStone Deutschland GmbH, Völklinger Straße 1, 40219 Düsseldorf, Germany (Tel: +49 (0) 211 - 93 493 0 / e-mail: info@stepstone.de).
  4. Legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR.

4 Cookie Policy

4.1 General Information

Cookies are information transmitted by our web server or third-party web servers to the users' web browsers where they are stored for later retrieval. Cookies can be in the form of small files or any other types of information storage.
In the case that users do not want that cookies are stored on their computer, they will be asked to disable the corresponding option in their browser's system settings. Saved cookies may be deleted in the system settings of the browser. The exclusion of cookies can lead to functional impairments of this online service.

4.2 Objection Options, Contradiction

You can find an up-to-date overview of the cookies used on this website in the Consent Management Platform "Borlabs Cookie" (see paragraph 2.4).
You can also manage your individual consents or preferences here

5 Changes to the Data Privacy Policy

We reserve the right to change this Data Privacy Policy with regards to the data processing, in order to adapt it to changed legal situations, to changes of the online service or of the data processing.
If users' consents are required or if elements of the Data Privacy Policy contain provisions in regards to the contractual relationship with the users, the changes will only be made with the consent of the users.
Users are requested to keep themselves informed about the content of this Data Privacy Policy on a regular basis.

Version: July 2023